Privacy Policy
Matcho Holdings Co., Ltd. (hereinafter referred to as "we") establishes the following privacy policy (personal information protection policy) to appropriately handle customers' personal information in the online store we operate (hereinafter referred to as "this service").
1. Definition of personal information
In this policy, "personal information" refers to information about living individuals as defined by the Personal Information Protection Law, including name, date of birth, address, phone number, email address, purchase history, and other information that can identify a specific individual, as well as information that cannot identify an individual by itself but can be identified by cross-referencing with other information.
2. Purpose of use of personal information
We use the personal information we have obtained for the following purposes.
- For the provision, operation, and management of our services
- For shipping, payment, and support related to purchased products
- For announcements regarding newsletters, campaigns, advertisements, etc.
- For service improvement and development of new services
- Response to inquiries
- For investigation and response to acts that violate terms of use and laws
- Marketing activities after processing into a state that cannot identify individuals
- For purposes related to the above
3. Provision of personal information to third parties
We do not provide personal information entrusted to us by customers to third parties. However, we may provide it to third parties only in the following cases.
- When disclosure is requested based on laws and regulations
- When necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the individual
- When cooperation is necessary for national or local public organizations to perform duties prescribed by law
- When providing to business contractors such as payment companies, delivery companies, and system providers to the necessary extent (used after signing a confidentiality agreement)
- When jointly used based on the Personal Information Protection Law
4. Safety management of personal information
We will take appropriate safety management measures to prevent unauthorized access, leakage, loss, alteration, etc. of personal information.
5. Disclosure, correction, and suspension of personal information
We confirm that customers have the right to request disclosure, correction, addition, deletion, suspension of use, erasure, cessation of provision to third parties, and notification of the purpose of use regarding their personal information based on the Personal Information Protection Law and other regulations. We will respond promptly in accordance with our personal information handling regulations if such requests are made.
6. Use of cookies, etc.
Our service's website uses a technology called cookies. Cookies temporarily store specific information on the user's communication device, allowing us to identify the user based on that data each time they connect.
- Retaining cart information
- Maintaining login status
- Access analysis (Shopify Analytics, Google Analytics)
- Advertising distribution and effectiveness measurement (Google Ads, Meta Ads, SNS Ads, etc.)
It is also possible to disable cookies; however, in that case, some parts of this service may not be available. Please manage cookies in your browser settings.
7. Changes to the Privacy Policy
We may change the contents of this policy as necessary. The revised policy will apply from the time it is posted on this service.
8. Contact for personal information inquiries
Contact for inquiries regarding personal information
Sales Company: Matcho Holdings Co., Ltd.
Location (Head Office): 〒730-0027 6-19 Yagenbori, Naka-ku, Hiroshima City, Tsutsui Building 303
Office (Tokyo): 〒107-0052 3-12-7 Akasaka, Minato-ku, Tokyo, Hanaoka Building 5F
Personal Information Protection Officer: info@michael-wanjour.com
Phone number: 090-7992-9099
*In principle, we accept inquiries via email. If you call, there may be a delay in our response.*